Refund policy

Returns

We do not accept returns on international orders. All orders outside the United States and Canada are final.

GIDDI accepts returns of unopened products purchased at full price within 30 days of purchase and issues refunds to qualified returns less the cost of return label and restocking fee of $10 USD. Items purchased using a discount code or on sale do not qualify for a return.

If 30 days have passed since your purchase then your order will no longer qualify for a refund or exchange. To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must be in the original packaging.

To begin a return process, email us at hello@mygiddi.com and provide your order number. We will reply with a pre-paid shipping label that must be affixed to the outside of your return package. Drop-off your return package at the appropriate mail delivery service identified on the return label provided.

Once your return is received and inspected, GIDDI will send an email to notify you that we have received your returned item along with the status of your refund. If your return is approved, then your refund will be processed. The cost of the return label and a restocking fee of $10 USD will be deducted from your refund. A credit will automatically be applied to the credit card used at purchase or original method of payment, within a certain amount of days.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or financial institution, it may take some time before your refund is officially posted. Next contact your financial institution.

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@mygiddi.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping your return

To start your return, first email us at hello@mygiddi.com with your return request.

Qualified returns will receive a pre-paid return label. Affix the pre-paid return label provided to the outside of your return package. Drop-off your return package at the appropriate mail delivery service identified on the return label provided.

You are responsible for paying for your own shipping supplies. Ensure that the return is adequately packaged so that it is not damaged during delivery.

Depending on where you ship your return from, the time it may take for your return to arrive may vary. We do not guarantee that we will receive your returned item. GIDDI is not responsible for the loss or damage of your return.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

We are not responsible for the delivery of your return. If your return is lost in transit then contact the carrier and file a claim.

Shipping Protection & Lost/Stolen Packages

GIDDI offers optional Shipping Protection at checkout on every order. Shipping Protection provides coverage for packages that are lost, stolen, or damaged during transit.

If Shipping Protection was purchased: Contact our support team within 15 days of your estimated delivery date. Provide your order number, a description of the issue, and any relevant photos or carrier documentation. We will review your claim within 3 business days and work to resolve it with a replacement or refund where applicable.

If Shipping Protection was NOT purchased: GIDDI does not provide refunds, replacements, or store credit for packages that are lost, stolen, or damaged in transit. By completing a purchase without Shipping Protection, the customer acknowledges that GIDDI bears no liability for shipping-related incidents on that order.

Shipping Protection is an opt-in add-on and must be selected at checkout before an order is submitted. It cannot be added retroactively after an order has been placed.

This policy is final and applies to all orders placed on GIDDI's store, regardless of the circumstances of the loss, theft, or damage.