Refund policy

Returns

We do not accept returns on international orders. All orders outside the United States and Canada are final.

GIDDI accepts returns of unopened products purchased at full price within 30 days of purchase and issues refunds for qualified returns, less the cost of the return label and a $10 USD restocking fee. Items purchased using a discount code or on sale do not qualify for a return.

If 30 days have passed since your purchase, your order no longer qualifies for a refund or exchange. To be eligible for a return, your item must be unopened, unused, and in the same condition in which you received it, and it must be in the original packaging.

To begin a return, email us at hello@mygiddi.com with your order number. We will reply with a pre-paid shipping label that must be affixed to the outside of your return package. Drop off your return package at the mail delivery service identified on the return label.

Once your return is received and inspected, GIDDI will email you to confirm we have received your returned item and to update you on the status of your refund. If your return is approved, your refund will be processed, with the cost of the return label and the $10 USD restocking fee deducted from the total. A credit will automatically be applied to the original method of payment within a certain number of days.

Refunds (if applicable)

Once your return is received and inspected, we will email you to confirm receipt of your returned item and to notify you whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or missing refunds (if applicable)

If you haven't received your refund yet, first check your bank account again. Then contact your credit card company or financial institution, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at hello@mygiddi.com.

Sale items (if applicable)

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Shipping your return

To start your return, email us at hello@mygiddi.com with your return request. Qualified returns will receive a pre-paid return label. Affix the pre-paid label to the outside of your return package, then drop it off at the mail delivery service identified on the label.

You are responsible for providing your own shipping supplies. Please ensure the return is adequately packaged so it is not damaged in transit.

Delivery times for returns vary depending on where you are shipping from. If you are shipping an item worth over $75, consider using a trackable shipping service or purchasing shipping insurance. GIDDI is not responsible for returns that are lost or damaged in transit, and we cannot guarantee that we will receive your returned item. If your return is lost in transit, contact the carrier and file a claim.

Checkout+ Order Protection & Lost/Stolen Packages

GIDDI offers optional Checkout+ order protection at checkout on every order, powered by Onward. Checkout+ provides coverage for packages that are lost, stolen, or damaged during transit.

If Checkout+ was purchased: File a claim through Onward, which administers Checkout+ claims in-house, within 15 days of your estimated delivery date. Provide your order number, a description of the issue, and any relevant photos or carrier documentation. Onward will review your claim and work to resolve it with a replacement or refund where applicable.

If Checkout+ was NOT purchased: GIDDI does not provide refunds, replacements, or store credit for packages that are lost, stolen, or damaged in transit. By completing a purchase without Checkout+, the customer acknowledges that GIDDI bears no liability for shipping-related incidents on that order.

Checkout+ is an opt-in add-on and must be selected at checkout before an order is submitted. It cannot be added retroactively after an order has been placed.

This policy is final and applies to all orders placed on GIDDI's store, regardless of the circumstances of the loss, theft, or damage.