Returns & Warranty

Returns & Warranty

 

We do not accept returns on international orders. All sales outside the United States and Canada are final.

 

GIDDI accepts returns of unopened products purchased at full price within 30 days of purchase and issues refunds for qualified returns, less the cost of the return label and a $10 USD restocking fee. Items purchased using a discount code or on sale do not qualify for a return.

 

If 30 days have passed since your purchase, your order no longer qualifies for a refund or exchange. To be eligible for a return, your item must be unopened, unused, and in the same condition in which you received it, and it must be in the original packaging.

 

To begin a return, email us at hello@mygiddi.com with your order number. We will reply with a pre-paid shipping label that must be affixed to the outside of your return package. Drop off your return package at the mail delivery service identified on the return label.

 

Once your return is received and inspected, GIDDI will email you to confirm we have received your returned item and to update you on the status of your refund. If your return is approved, your refund will be processed, with the cost of the return label and the $10 USD restocking fee deducted from the total. A credit will automatically be applied to the original method of payment within a certain number of days.

 

Refunds (if applicable)

 

Once your return is received and inspected, we will email you to confirm receipt of your returned item and to notify you whether your refund has been approved or rejected. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

 

Sale Items (if applicable)

 

Only regular-priced items qualify for a return. Items purchased using a discount code or on sale cannot be refunded.

 

Late or Missing Refunds (if applicable)

 

If you haven't received your refund yet, first check your bank account again. Then contact your credit card company or financial institution, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at hello@mygiddi.com.

 

Shipping Your Return

 

To start your return, email us at hello@mygiddi.com with your return request. Qualified returns will receive a pre-paid return label. Affix the pre-paid label to the outside of your return package, then drop it off at the mail delivery service identified on the label.

 

You are responsible for providing your own shipping supplies. Please ensure the return is adequately packaged so it is not damaged in transit.

 

Delivery times for returns vary depending on where you are shipping from. If you are shipping an item worth over $75, consider using a trackable shipping service or purchasing shipping insurance. GIDDI is not responsible for returns that are lost or damaged in transit, and we cannot guarantee that we will receive your returned item. If your return is lost in transit, contact the carrier and file a claim.

 

Registering for Warranty

 

You may register for the GIDDI Warranty by purchasing a GIDDI product and creating a customer account on mygiddi.com, either at checkout or at mygiddi.com/account.

 

Warranty Conditions

 

To activate your warranty, go to the log-in section of our website and confirm you have created a customer account (create one if you haven't already). Please keep your original purchase receipt as evidence that the date of your claim falls within the warranty period.

 

GIDDI products are of the highest quality and come with a 1-year worldwide manufacturing warranty. GIDDI pleasure objects are intended for adults only. GIDDI warrants its pleasure objects for a period of ONE (1) YEAR from the date of original purchase against defects due to faulty workmanship or materials. If you discover a defect and notify GIDDI during the warranty period, GIDDI will, at its discretion, replace the pleasure object free of charge.

 

The warranty covers working parts that affect the function of the pleasure object. It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse, or neglect. Any attempt to open or take apart the pleasure object (or its accessories) will void the warranty.

 

Claims under warranty must be supported by reasonable evidence that (1) the defect qualifies under the GIDDI Warranty and (2) the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period. We will request photo and/or video evidence of the defect in order to qualify the claim.

 

Pleasure objects under a warranty claim do not need to be returned to GIDDI; please dispose of the defective product properly at your local recycling center. This undertaking is in addition to a consumer's statutory rights and does not affect those rights in any way. If you experience any problems with your pleasure object, have questions about its operation, or believe you are eligible for a warranty claim, please contact hello@mygiddi.com.

 

1-Year Warranty

 

Claiming on the 1-Year Warranty requires proof of purchase from GIDDI and/or an authorized retailer within the warranty period. If you purchased your product on our web shop at mygiddi.com, provide us with your order number when initiating your claim.

 

5-Year Quality Guarantee

 

Open to everyone who has purchased a GIDDI pleasure device: if you find your product is faulty outside the warranty period, or you have lost your proof of purchase, you can claim on this guarantee. You will then be entitled to a one-time 50% discount on mygiddi.com toward the purchase of a new device.

 

GIDDI stands by the quality of our pleasure products. Should you have any issue with your GIDDI purchase, please contact us at hello@mygiddi.com.

 

Checkout+ Order Protection & Lost, Stolen, or Damaged Packages

 

GIDDI offers optional Checkout+ order protection at checkout on every order, powered by Onward. Checkout+ provides coverage for packages that are lost, stolen, or damaged during transit.

 

If Checkout+ was purchased: File a claim through Onward, which administers Checkout+ claims in-house, within 15 days of your estimated delivery date. Provide your order number, a description of the issue, and any relevant photos or carrier documentation. Onward will review your claim and work to resolve it with a replacement or refund where applicable.

 

If Checkout+ was NOT purchased: GIDDI does not provide refunds, replacements, or store credit for packages that are lost, stolen, or damaged in transit. By completing a purchase without Checkout+, the customer acknowledges that GIDDI bears no liability for shipping-related incidents on that order.

 

Checkout+ is an opt-in add-on and must be selected at checkout before an order is submitted. It cannot be added retroactively after an order has been placed.

 

This policy is final and applies to all orders placed on GIDDI's store, regardless of the circumstances of the loss, theft, or damage.