Introducing Checkout+: Shipping Protection for Every GIDDI Order

At a Glance

• What Checkout+ is: Optional shipping protection you switch on at checkout, powered by our new partner Onward, covering your order against loss, theft, and damage on the way to you.
• Why it matters for a GIDDI order: We ship discreetly with no signature required, so Checkout+ backs you up if a package left at your door ever goes missing or turns up damaged.
• What's covered: Lost, stolen, damaged, missing, wrong, and returned-to-sender packages, resolved by reshipment, reorder, refund, or store credit, your choice.
• How claims work: You file directly with Onward using your email and order number, and most claims get an answer in about an hour.
• The extras: Protected orders also earn 5% back, carbon-offset shipping, and priority support.

In 2021, more than 260 million packages were reported stolen from doorsteps across the US. Add the ones that get lost in transit or arrive damaged, and a lot of orders never make it to the person who bought them. That's a problem for anyone who shops online. It's a slightly bigger one when the box on your porch is something you'd rather no one touched.

Here's the good news. Every GIDDI order already ships discreetly, in plain packaging with no product names on the label and no signature required. Now you can add a second layer on top: Checkout+, optional shipping protection powered by our new partner, Onward. Switch it on at checkout, and if anything goes wrong between our warehouse and your door, it gets made right fast.

Why We Added It

No-signature delivery is the right call for privacy. Nobody has to be home, nobody has to sign, and the label gives nothing away. The trade-off is that once a package is left at your door, it's out in the open. The occasional one gets swiped, misrouted, or damaged in transit.

Checkout+ closes that gap. Instead of eating the loss or chasing a carrier yourself, you file a quick claim and get a fast resolution. It's the kind of protection that's easy to ignore right up until the day you need it.

What GIDDI's Shipping Protection Covers

If your order runs into trouble on the way to you, Checkout+ has it handled. It covers:

• Lost packages, where tracking stalls, or the carrier can't locate your order
• Stolen deliveries, marked delivered but never actually in your hands
• Damaged items that show up broken or unusable
• Missing or wrong items
• Return-to-sender packages that bounce back before they reach you

Then you decide how it's fixed: a reshipment, a fresh reorder, a refund, or store credit. Resolutions are based on the value of the items affected, so you're covered for what you actually paid.

How to File a Claim

There's no back-and-forth with our team and no waiting on a support ticket. You file directly with Onward, and it takes about a minute:

1. Open the Onward claims portal and enter your email and order number
2. Tell them what went wrong
3. Pick how you'd like it resolved

Onward runs the whole thing, moving most cases to a decision within an hour, and rarely more than one business day. You're not stuck in a queue, and you're not repeating your story three times.

More Than a Safety Net

Checkout+ isn't only there for the bad day. Turn it on, and you also pick up:

• 5% back on every protected order, issued as a discount code 30 days after purchase. It stacks with your other discounts and carries over to future orders (good for a year, tied to your email).
• Carbon-offset shipping, so the footprint of your delivery is covered.
• Priority support, which moves you to the front of the line if you ever need us.

Who's Onward?

Onward is a post-purchase platform built for direct-to-consumer brands, handling shipping protection, order tracking, and returns for stores like ours. They're a top-rated post-purchase platform on G2, and their claims system is designed around speed rather than red tape. In short, they do one job well, so we can keep doing ours: making award-winning prostate massagers and getting them to you without drama.

How to Add It, or Skip It

Checkout+ is completely optional. You'll see it in your cart as a small add-on with a simple switch, opt in or continue without, no pressure either way. Turn it on, and your order is protected the moment it ships. Leave it off, and you check out exactly like before.

Whichever you pick, nothing changes about how we pack and send your order. Same plain packaging, same no-signature delivery, same privacy you already count on.

The Bottom Line

Given how we ship, Checkout+ is real peace of mind for not much. If a package ever goes missing after it's dropped at your door, you're not out the money and you're not doing the legwork. You get a fast fix, handled for you, and a little something back on every order you protect along the way.

Next time you shop GIDDI, you'll find Checkout+ waiting in your cart. Now you know exactly what it does.