Company Info

Shipping Policy

Orders received before 12pm are processed the same day. Orders received after 12pm are processed the next business day. At this point in the fulfillment process, we will ensure your order is packed, labeled, and ready to ship. However, there are known instances where the carrier is unable to pick up on time, which can cause a delay of one business day.

Depending on rare factors such as unusually high order volume, inventory restocking, warehouse closures etc, fulfillment may take up to 7 days after the order is received.

We are not responsible for lost or stolen shipments. Please ensure your destination has a secure point of delivery. Tracking numbers are provided by email at the time of shipment. Please contact us with any questions you may have at

You must be at least 18 years of age to order from We will never knowingly ship an order to any persons under 18. By use of this site you are confirming that you are 18 years of age or older.

Canada Orders

Orders shipped to Canada are shipped directly from our Canadian fulfillment center located in Brampton, Ontario. These orders are shipped from within Canada and thus are not subject to customs or duties.

United Kingdom Orders

Orders shipped to the United Kingdom (UK) are shipped directly from our UK fulfillment center located in Heywood. These orders are shipped from within the UK and thus are not subject to customs or duties.

International Orders

All other international shipments do not include duties. Customs forms will be marked as discreetly as possible, using "Battery-Operated Massager" as the description for any vibrators. Please include a phone number with your order to ensure a prompt and accurate delivery.

Will my order be shipped discretely?

Absolutely! Your privacy is of the utmost importance to us and with our discreet packaging you can ship in confidence. All orders are shipped in totally plain packaging with no reference to brand or products inside. Here is what example shipping boxes look like:

example shipping boxes

What does the shipping label say?

All carriers require us to have a return address on your parcel. This is shown as FULFILLMENT CENTER SHIPBOB INC. Here is what an example shipping label looks like:

example shipping label