FAQ

Product Questions

Which GIDDI model is right for me?

The location of the prostate gland is 2 to 3 inches inside the anal passage of 98% of all men. With an insertable length of 2.5 to 3 inches, GIDDI massagers are made for men of all sizes.

GIDDI devices do have different sizes and girths. Those who have experience with anal play may enjoy a larger size model like THOR. Others may prefer a slimmer version like TOMO. Ultimately, this is a personal decision and preferences may vary. People of all shapes and sizes from across the globe enjoy using GIDDI products and own multiple GIDDI pleasure devices.

What is the best position to use my GIDDI?

For prostate massage, many people enjoy using their GIDDI while lying on their back with knees up and legs spread. Another enjoyable position is on your side in fetal position. We suggest that you safely experiment with variations of these positions in order to find what works best for you.

How should I insert my GIDDI?

GIDDI prostate massagers should be inserted slowly and carefully, ensuring that the primary head curves up towards your stomach. The secondary head should touch your perineum, located between the anus and scrotum. Never force insertion and always stop immediately if you feel pain.

Are GIDDI prostate massagers hands-free?

Once inserted properly, GIDDI massagers can be held in place hands-free by contractions of the rectum muscles. This may take some practice but can be a highly enjoyable method of stimulation. For more intense massage, we recommend a combination of hands-on and hands-free stimulation. GIDDI devices can be used solo or with a partner.

How should I clean my GIDDI?

Always clean your GIDDI product before and after each use. To clean, use a GIDDI recommended cleaner or wash in warm water with a respected antibacterial soap. Pat dry with a lint-free towel. Never use cleansers containing alcohol, petrol or acetone.

Should I use lube? What kind is best?

Yes, personal lubricant should be used with all GIDDI massagers. We recommend water-based as opposed to petroleum-based lubricants and hybrids. We do not recommend using oils or creams as lubricants due to the sensitive nature of the tissues inside the rectum. Our GIDDI recommended water-based lubricants work very well with the entire GIDDI line of products.

Proper use of lubricant is very important for several reasons: ease of insertion, overall comfort during use, and proper functioning of your GIDDI. Both the rectum and your GIDDI should be well-lubricated so that the massager inserts easily and is able to move freely throughout the massage. Insufficient lubrication could also cause discomfort. If this results, discontinue use or remove and reapply lubricant.

General Questions

How do purchases show on my credit card or checking account statement?

All purchases made on mygiddi.com show on credit card and/or checking account statements as "SP * ALLNESS BRANDS".

How do I register my GIDDI product?

Register your GIDDI device by creating a customer account at checkout or at mygiddi.com/account. Your GIDDI products are registered once a GIDDI customer account has been created.

How do I register for my GIDDI Warranty?

Register for the GIDDI Warranty by purchasing a GIDDI product and creating a customer account on mygiddi.com either at checkout or at mygiddi.com/account.

Visit our Returns & Warranty page for more information about the GIDDI 1-Year Warranty and 5-Year Guarantee.

Still have questions?

No problem! You can submit your questions to us via our Contact Us page or send an email to hello@mygiddi.com. We are available 9AM-5PM PST, Monday - Friday.

Shipping Questions

What is Free 3-Day Shipping?

GIDDI offers Free 3-Day Shipping on all U.S. orders over $50. Depending on shipping location, orders can take anywhere from 2-5 business days to arrive. Order processing takes 1-3 business days while shipping can take 2-3 business days.

How long does International Shipping take?

International orders typically take a total of 5-8 business days to arrive. Order processing takes 1-3 business days while international shipping takes 3-5 business days.

What about international duties & customs?

Our Flat-rate International Shipping includes all duties and customs charges. You do not have to pay for any duties or customs charges.

Where is my order?

If you have questions about your order, email them to us with your order number at hello@mygiddi.com. Please don’t forget to provide your order number.